Privacy Policy – ShopSquare
At ShopSquare, your privacy and trust come first. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and related services.
1. Information We Collect
We may collect the following types of information to serve you better:
- Personal Information: Name, email, phone number, address, payment details.
- Account Information: Login credentials, order history, saved preferences.
- Transaction Data: Purchases, returns, refunds, and delivery details.
- Technical Data: Device type, browser, IP address, cookies, and app usage.
- Communication Data: Messages sent via WhatsApp, chat, email, or customer support.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
-Provide customer support and respond to inquiries.
- Improve our website, app, and shopping experience.
- Personalize offers, promotions, and recommendations.
- Ensure secure payments and fraud prevention.
- Comply with legal and regulatory requirements.
3. Sharing Your Information
We respect your privacy—your data will never be sold. We may only share information with:
- Service Providers: Delivery partners, payment processors, and technical support providers.
- Legal Authorities: If required by law, regulation, or government request.
- Business Partners: When necessary to complete your transactions (e.g., wholesalers, suppliers).
All third parties are bound by confidentiality and data protection standards.
4. Cookies & Tracking
We use cookies to:
- Improve website functionality and performance.
- Remember your preferences and shopping cart.
- Deliver personalized promotions.
You can control or disable cookies through your browser, but some features may not work properly without them.
5. Data Security
We use encryption, firewalls, and secure servers to protect your data. While no method is 100% secure, we continuously update our systems to meet the highest standards of data protection.
6. Your Rights
As a ShopSquare customer, you have the right to:
- Access the personal data we hold about you.
- Request corrections to your information.
- Request deletion of your account.
- Opt out of marketing communications anytime.
To exercise these rights, contact us at privacy@shopsquare.co.tz.
7. Children’s Privacy
ShopSquare does not knowingly collect information from children under 18. Purchases must be made by adults or under parental supervision.
8. International Data Standards
While ShopSquare is based in Tanzania, we follow global data protection principles including GDPR (Europe) to ensure transparency and fairness in handling your data.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled:
Email: privacy@shopsquare.co.tz
WhatsApp & Call: +255 749 799 667
At ShopSquare, your trust is everything. We are committed to keeping your information safe, private, and secure—always.
